Refund and Returns Policy
Return & Refund Policy – Fourth Fold
Effective Date: [Insert Date]
Website: https://thefourthfold.com
Brand: Fourth Fold (Clothing & Apparel)
At Fourth Fold, we aim to deliver premium clothing with a seamless shopping experience. This policy explains the conditions, process, and approvals for returns, refunds, and exchanges.
1. Return Eligibility
Returns are only accepted under the following valid cases:
✔ Product received is damaged or defective
✔ Incorrect item delivered by Fourth Fold
✔ Size exchange request (only if the size chart was followed before ordering)
Returns will be rejected if:
✖ The product is purchased for trial, photoshoot, events, occasions, or temporary use
✖ The user has a change of mind or no longer needs the product
✖ Fit issue is claimed without checking the size chart provided on the website
✖ Product shows signs of:
perfume, deodorant, makeup, stains, pet hair, dust, outdoor usage, stretching, ironing, washing, alteration, or wear
✖ Tags, labels, or packaging are missing or damaged
✖ Return request is raised after the allowed timeline
✖ No unboxing video is shared for damage claims
✖ Damage claim is found inconsistent after quality inspection
2. Return Request Timeline
Return request must be submitted within 7 days of delivery
Requests raised after 7 days will not be considered
3. Mandatory Proof for Damage/Defect Claims
To protect against false claims, customers must share:
Clear, unedited unboxing video showing:
Sealed Fourth Fold packaging
Shipping label visible
Product condition immediately after opening
Defect or damage clearly visible
If video proof is:
✖ Edited, unclear, delayed, or not showing package condition → return will be rejected
4. Exchange Policy
Only 1 exchange per order is allowed
Exchanges are available for size or item replacement (subject to stock availability)
The product must be unused, unwashed, and with tags intact
If exchanged size also does not fit, Fourth Fold may offer:
Store credit instead of refund (at brand’s discretion)
5. Refund Policy
Refunds are processed only if:
✔ Return is approved after inspection
✔ Valid defect is confirmed
✔ Unboxing video supports the claim
Refunds are not available for:
✖ Trial orders / event-based purchases
✖ Subjective reasons (e.g., “didn’t like it”, “fabric not as expected”, “color slightly different on screen”)
✖ Size issues if chart was not checked before ordering
Refund Process Timeline:
Refund will be initiated within 5–7 business days after return approval
Amount will be credited to the original payment method
6. Return Shipping & Pickup Charges
Free return pickup only for:
Verified defective or wrong product delivery
Return charges apply if:
The return reason is not approved
Customer failed to receive the order despite courier attempts
Wrong address or unreachable contact details were provided
7. Store Credit Option
In certain cases, Fourth Fold may issue Store Credit instead of refund to reduce logistics and environmental impact.
Credit Validity: 6 months
Applicable for: size uncertainty or non-defect approved exchanges
Non-transferable and must be redeemed on Fourth Fold website only
8. Quality Inspection Process
All returned items undergo strict internal inspection.
The decision to approve or reject a return/refund lies solely with Fourth Fold Quality Team.
9. Account Abuse Protection
If any user is found misusing the return system (e.g., frequent non-valid return attempts, false claims), Fourth Fold reserves the right to:
🚫 Block the user account permanently
🚫 Reject future return/refund/exchange requests
10. How to Request a Return or Exchange
Contact us at:
📧 support@fourthfold.com
📞 [Insert Contact Number]
Include:
Order ID
Reason for return/exchange
Supporting unboxing video (if applicable)
11. Final Consent
By placing an order on Fourth Fold, the customer confirms they have:
✔ Read this policy
✔ Checked size chart before ordering
✔ Agreed to product inspection before refund/exchange approval